Refund Policy

Effective Date: May 1, 2026
Last Updated: May 1, 2026

At MySpace Health, we strive to provide high-quality, accessible healthcare services. This Refund Policy outlines when refunds may or may not be issued for telehealth services and related fees.

1. General Policy

Due to the nature of medical services, all completed visits are generally non-refundable. Payment reflects the provider’s time, clinical expertise, and availability—not a guaranteed diagnosis, treatment outcome, or prescription.

2. Non-Member Urgent Care Visits

Fees for urgent care visits are non-refundable once the appointment has started
If you cancel before your scheduled appointment (within the allowed timeframe), you may be eligible for a refund or credit
If you miss your appointment or cancel late, the fee may be forfeited

3. Membership Fees (If Applicable)

For Direct Primary Care (DPC) memberships:

Membership fees are non-refundable once the billing period begins
You may cancel your membership at any time; cancellation will apply to the next billing cycle
No prorated refunds are issued for partial months unless required by law

4. Cancellations & Rescheduling

Appointments must be canceled or rescheduled at least 2 hours in advance
Eligible cancellations may receive:
- A full refund, or
- A credit toward a future visit

Late cancellations or no-shows may not be eligible for refunds.

5. Technical Issues

If a visit cannot be completed due to verified technical issues on our end (e.g., platform failure), you may be eligible for:

A full refund, or
A rescheduled appointment at no additional cost

Technical issues on the patient’s side (e.g., poor internet connection, device issues) are generally not eligible for refunds, but we will make reasonable efforts to accommodate rescheduling.

6. Dissatisfaction with Service

We are committed to patient satisfaction. However:

Refunds are not issued based on disagreement with medical advice, diagnosis, or treatment decisions
Prescriptions are not guaranteed, and lack of a prescription does not qualify for a refund

If you have concerns, we encourage you to contact us so we can address the issue.

7. Duplicate or Erroneous Charges

If you believe you were charged in error:

Contact us within 7 days
Verified billing errors will be corrected promptly with a full refund

8. Chargebacks & Disputes

Before initiating a chargeback with your bank or credit card provider, please contact us to resolve the issue.

Filing a chargeback without first attempting resolution may result in:

Account suspension
Restriction from future services

9. Exceptions

We may issue refunds at our sole discretion in exceptional circumstances or where required by applicable law.

10. Contact for Refund Requests

To request a refund or discuss billing concerns, contact:

MySpace Health
Email: info@myspacehealth.org
Phone: (816) 624-2094

Please include:

Your full name
Appointment date
Description of the issue